Account deletion guide

You can request deletion of your Hamjji account and service data directly in the app settings. After 30 days, the account and related data are automatically and permanently deleted. You can cancel at any time before deletion takes place.

1. How to request account deletion

1. Sign in to the Hamjji app.
2. Go to Profile > Settings > Account.
3. Choose Delete account and read the information shown.
4. Confirm the deletion request to schedule deletion for 30 days after your request.

For a standard account deletion, you do not need to send an email or receive separate approval from support.

2. The waiting period and cancellation

You can keep using Hamjji during the 30 days after your request. The scheduled deletion date appears in the app's account settings. Before deletion takes place, choose Cancel deletion request on the same screen to cancel. Your account then continues as before.

3. Data that is deleted

After the scheduled deletion date, the following account and related data is permanently deleted.

• Account identifiers and linked sign-in information
• Hamster name, growth stage, affection, acorns, and owned and equipped items
• Habit data, including goals, completion records, and hidden-goal records
• Daily adventures and choices, care sessions, and soundscape playback records
• Season quest progress and reward claim records
• Subscription status and service usage records linked to the account

4. Data that may be retained

Information required by law or needed for disputes, payment verification, or security-log analysis may be kept separately to the extent necessary. For example, subscription and payment records may be retained for periods set by app stores or applicable laws. At the end of the retention period, that information is deleted or anonymized.

Information in system backups may remain for a limited time for recovery and is deleted as backups are replaced. Payment records independently retained by the Apple App Store or Google Play are handled under each provider's policies.

5. When deletion is complete

After 30 days, the system's scheduled deletion process automatically and permanently deletes the account. If old sign-in details remain in the app, the app checks for completed deletion the next time it starts or becomes active, clears the saved sign-in token and guest identifier, and shows a completion notice.

6. Paid subscriptions

If you have a paid subscription through Google Play or the Apple App Store, deleting your account alone may not cancel its automatic renewal. Before deleting your account, check your subscription in the relevant app store and cancel it there if needed. Cancellations and refunds are handled under each app store's policies.

7. Get in touch

If you have trouble using account deletion in the app, or need help with access to, correction of, or a stop to processing your personal information, please contact the email address below. Sending an email is not a required step in place of the in-app deletion process.

Email: nova950520@gmail.com